About Us

Activa Solutions specialises in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations. Activa's consolidated suite of tools enables contact centres to manage, monitor, assess, analyse and improve the quality of their customer interactions for maximising customer and employee satisfaction and retention.

Activa's independent consultative approach aims at providing customers with the best communication infrastructure solution to meet their needs and to deliver tangible return on investment (ROI). Activa's product portfolio includes recording of voice and data interactions for both traditional and IP environments, quality monitoring, live agent coaching and support, e-learning and automated customer satisfaction surveys. Founded in 1988 as ASC telecom Ltd, Activa Solutions has historically been a strong and well respected presence on the UK scenario for over 20 years, supporting now over 1,000 customers in the UK and Ireland. At the end of 2007 the majority stake of the company was purchased by CyberTech International, our manufacturing partner for many years. The closer relationship forged with CyberTech International allows Activa to further improve and widen its range of quality products and services, in order to better respond to the ever increasing requirements of the market.

Activa is a premium partner of leading technology providers such as ASC telecom AG, Avaya, Cable & Wireless, Envision, MITEL, NEC, Nortel, Panasonic, Robotel and Siemens.