Quality Management

Activa's fully integrated quality monitoring, agent evaluation and e-learning solutions allow contact centres to

• Assess the quality of their customer interactions
• Highlight the strengths and weaknesses of their agents
• Evaluate interaction outcome
• Make informed decisions on how to best improve individual agent and overall contact centre performances
• Achieve the ultimate goal of building customer loyalty whilst motivating and retaining agents

Veritel XQ is a complete quality monitoring and performance management solution ideally poised for contact centres, telesales/telemarketing operations, control rooms, help desks and support organisations with 10 to 150 call handling personnel.

SmartContact Centre is a unique live agent training, coaching and support solution that enables daily agent development, releases the learning experience beyond the training room and fosters a close relationship between agents and team leaders/supervisors, proven success factors for retaining agents and breeding happy customers.

ASC INSPIRATIONpro is a multimedia browser-based quality-monitoring solution that supports both voice and screen monitoring and capture.