Communications Recording Solutions

Call recording is increasingly becoming a must-have for organisations of any size independently from the line of business in which they operate. For example, communications may need recording for:

• Verification and compliance purposes e.g. in busy trading floors or emergency services' control rooms
• Dispute resolution e.g. in insurance companies' telesales offices
• Training & Quality Monitoring e.g. in contact centres of any nature

With over 1,000 installations in the UK, Activa has the experience it takes to provide the recording solution to fit your needs. Our solutions range from single telephone recording units to centralised recording and archiving for thousands of positions across multiple sites.

Our communications recording solutions include:

• Single channel personal recorders
• Multi line, multi site LAN/WAN based systems
• Bulk, selective, rules based and on-demand recording
• Browser based search and replay over the web
• Recording of voice, radio, screen, web and fax
• Flexible storage options
• Voice over IP (VoIP) recording

Whether your company is a large enterprise or a small or medium size business, Activa has the right solution to meet your recording needs.

Legal aspects of communications recording in the UK

There are a number of guidelines and legislations that regulate telephone call recording and monitoring in the UK. For more information please consult Ofcom's guidelines on Recording and monitoring telephone calls or e-mails.