Automated Customer Satisfaction Surveys

The best people to tell you where your service exceeds, or falls far short of expectation, are your customers. But how can you gain accurate customer opinions?

Opinion-8 is a new automated customer satisfaction assessment and monitoring solution that enables contact centres to establish the real opinions of customers on the level of service they have received, 24 hours a day, seven days a week.

Opinion-8 is the missing link in the quality management loop. It complements traditional quality assessment tools such as call recording, mystery shopping and silent monitoring, by providing the key element to the true measure of customer satisfaction:- the customer’s candid opinion, straight from the horse’s mouth.

Opinion-8 gives customers the opportunity to provide real feedback on their perception of the quality of service received exactly at the point in time when it is still fresh in their minds. Unlike other quality monitoring tools, where quality assessment is mainly subjective or filtered through a third party, Opinion-8 allows customers to objectively express their views, providing organisations with invaluable information for training, motivating and rewarding employees, improving overall quality of service and benchmarking brand values against true market perceptions.

And all this at 30% of the cost of alternative customer opinion data collection methods, without the need for expensive equipment and risky technology implementation. From as little as £175 per month* you can start listening to what your customers have to say today.

Do not take our word for it - see Opinion-8 in action with our live interactive demonstration.