Finance, Insurance & Banking

From investment banks to insurance brokers, from stock exchanges to retail banks, Activa provides highly reliable communications recording solutions that are user friendly, technologically advanced and geared to meet strict regulatory requirements.

Activa's communications recording solutions offer:

• Compliance with domestic and international regulations.
• Transaction monitoring and verification, dispute resolution, and protection against fraud.
• Free seating for traders that need the ability to move around a trading floor and still be recorded and tracked through a personal login ID.
• Central Storage solutions for improved management and cost effectiveness.
• Retrieval of calls and data from a workstation, telephone or PC located anywhere in the world.

Additionally, Activa can provide Financial houses with:

Voice Recording Managed Services
Activa Managed Services offer a complete solution specifically devised for the financial services industry for the provisioning, upgrade and ongoing management of voice recording systems. From as little as £1.50 per recorded extension per day, the Activa Managed Services solution can be tailored to suit individual business needs and involves no initial capital outlay.

Quality Management Solutions
for improving the quality of customer interactions, identifying agent training needs and new business opportunities.

Automated Customer Surveys
for capturing the customers' candid opinions whilst the perception of the quality of service received is still fresh in their mind.