Public Safety

Activa provides solutions for security, emergency services (fire, police, medical), public transport and air traffic control centres where the recording of radio and telephone communications plays an integral role in the protection of people and property.

Intuitive interfaces combined with product reliability result in fast and accurate retrieval of information - often the difference between life and death in emergency situations.

Activa's communications recording solutions offer:

• Quick access to critical information
  Very often, callers do not express well-articulated thoughts in times of emergency. The immediate replay of such calls is crucial to a successful response.
• Reconstruction of Events
  Activa provides you with the tools to reconstruct complete scenarios for after the fact evaluation.
• Safeguarding of Privacy
  A configurable start/stop feature allows you to record only incoming calls or calls related to an emergency number. Controlled access to recorded conversations through secure password protection further prevents unauthorized monitoring.

Call handling has been identified as a key area for improvement for emergency services and police forces in the delivery of a professional and high quality service. Activa’s XQ is ideally poised to help police operations achieve their quality objectives by providing an easy to use environment that can effortlessly incorporate and enforce the National Call Handling Standards for quality monitoring, skill assessment and staff development.

SmartContact Centre, Activa’s live coaching and support solution provides live assistance to telephone operators whilst they are interacting with the caller and dramatically accelerates the training cycle for control room operators.